HireVendors
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Terms of Service

These terms govern your use of HireVendors and establish the rules for our marketplace community.

Last Updated: 8/29/2025 • Effective: 8/29/2025

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1. Agreement Acceptance2. User Accounts3. Marketplace Rules4. Payments & Fees5. Vendor Responsibilities6. Customer Responsibilities7. Content & Conduct8. Disputes & Resolution9. Liability & Warranties

1. 🤝 Agreement Acceptance

By accessing or using HireVendors ("we," "us," "our"), you agree to be bound by these Terms of Service ("Terms"). If you don't agree to these Terms, you may not use our services.

These Terms apply to all users, including customers seeking services and vendors providing services through our platform.

2. 👤 User Accounts

Account Creation

  • • You must provide accurate, complete information during registration
  • • You're responsible for maintaining the security of your account credentials
  • • You must be at least 18 years old to create an account
  • • One account per person or business entity

Account Responsibilities

  • • Keep your account information current and accurate
  • • Notify us immediately of any unauthorized access
  • • You're responsible for all activity under your account
  • • Don't share your account with others

3. 🎪 Marketplace Rules

✅ Permitted Uses

  • • Finding and booking legitimate event services
  • • Advertising authentic event and party services
  • • Communicating professionally about bookings
  • • Sharing genuine photos and reviews from events
  • • Building professional business relationships

❌ Prohibited Uses

  • • Posting fake listings or misleading information
  • • Harassment, discrimination, or inappropriate behavior
  • • Circumventing our payment system or fees
  • • Scraping data or automated usage
  • • Illegal activities or services

4. 💳 Payments & Fees

💰 Platform Fees

Vendors pay an 8% commission on successful bookings. Customers pay no platform fees. All payments are processed securely through Stripe.

Payment Processing

  • • All payments processed through Stripe Connect
  • • Deposits are held securely until event completion
  • • Vendors receive payouts within 2-7 business days
  • • Dispute protection available for both parties

5. 🎪 Vendor Responsibilities

Service Standards

  • • Provide services as described in your listings
  • • Maintain professional communication
  • • Honor quoted prices and agreements
  • • Arrive on time and fully prepared
  • • Handle equipment and materials safely

Business Requirements

  • • Maintain proper business licenses and insurance
  • • Comply with local health and safety regulations
  • • Pay applicable taxes on your earnings
  • • Respond to customer inquiries within 24 hours
  • • Keep your calendar and availability updated

6. 👥 Customer Responsibilities

Booking Obligations

  • • Provide accurate event information and requirements
  • • Pay deposits and final payments as agreed
  • • Communicate changes or cancellations promptly
  • • Ensure venue access and appropriate conditions for vendors
  • • Treat vendors with respect and professionalism

7. 📝 Content & Conduct

🛡️ AI Content Moderation

All content is automatically reviewed by AI to ensure it meets our community standards. Content that violates our guidelines will be automatically removed.

Content Standards

All content must be:

  • • Professional, family-friendly, and appropriate for all ages
  • • Truthful and not misleading
  • • Related to event and party services
  • • Your own original work (photos, descriptions, etc.)
  • • Compliant with applicable laws and regulations

8. ⚖️ Disputes & Resolution

Resolution Process

  1. Contact the other party directly to resolve the issue
  2. If unresolved, contact HireVendors support with details
  3. We'll mediate and work toward a fair resolution
  4. Serious disputes may involve payment holds or refunds

🛡️ Protection Measures

  • • Secure deposits protect both parties
  • • Verified vendor profiles and reviews
  • • Professional support team assistance
  • • Stripe dispute protection for payments

9. 🔒 Liability & Warranties

Platform Role

HireVendors is a marketplace platform that connects customers with vendors. We facilitate connections and payments but are not responsible for the actual services performed. Vendors are independent contractors responsible for their own services, insurance, and compliance.

Limitation of Liability

Our liability is limited to the fees paid through our platform. We're not liable for indirect damages, lost profits, or damages beyond our reasonable control.

Questions About Our Terms?

We're here to help clarify anything about our Terms of Service.

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