Support & FAQs
Clear answers for customers and vendors. No fluff.
How do I find vendors near me? Customers
Use the homepage search and add your city/ZIP. Filter by category to narrow results.
How do I book a vendor? Customers
Open a listing, choose your date/time, and pay the deposit. The vendor confirms and follows up.
How do I contact a vendor? Customers
Use the booking request or lead form on the listing. You’ll get email notifications when vendors respond.
Can I edit or reschedule a booking? Customers
Most vendors allow changes before a cutoff. Request changes from your booking page.
What if the vendor cancels? Customers
You will be notified and guided through a refund/alternative options based on the vendor’s policy.
Do you cover my state? Customers
Yes. We support all 50 US states. Search by city/ZIP for best matches.
What happens after I pay a deposit? Customers
The vendor confirms, you receive a receipt, and the event appears in your account.
Can I book multiple services at once? Customers
Yes—submit booking requests to several vendors. Manage responses from your account.
Do you support special requests? Customers
Add details in the notes during booking or message the vendor directly.
How do I leave a review? Customers
After the event, you’ll receive an email to review your experience.
How do I become a vendor? Vendors
Go to /vendors/onboard to create your account, add business info, and address.
How do I add my first listing? Vendors
From the dashboard, click “Create listing,” add title, description, category, images, and price.
Can I add packages and add‑ons? Vendors
Yes—describe packages in the listing and add-ons in the description until package UI releases.
How do I set service radius? Vendors
Use the location/service area fields on your profile and listing. Add travel fees in your description if needed.
How do I manage availability? Vendors
Use your calendar to block dates or add time ranges. Customers can only book free slots.
How quickly should I respond? Vendors
Within a few hours. Fast responses improve ranking and conversion.
How do I get featured? Vendors
Keep response time fast, collect reviews, and use Boosts (coming soon) for prime placement.
Can I assign team members? Vendors
You can note team availability in your calendar and add teammate contact info in your description. Team roles UI is coming soon.
How do I upload photos/videos? Vendors
Open the listing, upload high‑quality images. Use links for videos until video uploads are enabled.
Can I pause my listings? Vendors
Toggle “active” off on the listing to hide it temporarily.
What is your commission? Payments
Flat 8% per booking on payments processed through the platform. No monthly fee to start.
Do you store card data? Payments
No. Stripe processes payments; card data isn’t stored on our servers.
Are deposits refundable? Payments
Follow the vendor’s listing policy. See details on the listing and in your booking.
Can I split payments with friends? Payments
Not yet. You can coordinate offline and reimburse each other.
Do you support tips? Payments
Yes, vendors can enable tips on final payment.
Do you charge sales tax? Payments
Taxes vary by location and vendor setup. The vendor may add applicable taxes.
Do you issue invoices/receipts? Payments
Yes. Receipts are emailed, and invoices are available in your booking.
How do refunds work? Payments
Refunds follow vendor policy and Stripe timelines. Contact support if you need help.
What currency do you support? Payments
USD for US bookings. Multi‑currency is planned.
Can I pay the full amount upfront? Payments
Some vendors allow it—ask your vendor or pay the deposit and settle the balance later.
How do I pick a time slot? Bookings
Choose a date/time on the listing based on vendor availability.
What if my date is blocked? Bookings
Send a message—some vendors can accommodate special requests.
Can vendors reject a booking? Bookings
They can decline with an explanation; you can rebook or pick another vendor.
How long does confirmation take? Bookings
Most confirmations happen within hours; you will receive an email update.
What should I prepare for day‑of? Bookings
Review setup space, power requirements, and access instructions provided by your vendor.
Can I add special instructions? Bookings
Yes—add notes during booking or message the vendor after.
What if the vendor is late? Bookings
Contact the vendor; if unresolved, escalate via Support for assistance.
Weather concerns for outdoor rentals? Bookings
Check vendor weather policies on the listing; many offer reschedules for severe weather.
Are permits required? Bookings
Some services/venues need permits; confirm with your venue and vendor.
How do I share event details? Bookings
Use the booking page to add notes and share attachments (when enabled).
Is my data secure? Security
We use HTTPS everywhere and rely on Stripe for PCI‑compliant payment processing.
Do you sell my data? Security
No. See our privacy policy (coming soon) for details.
How do disputes work? Security
We collect evidence from both parties and collaborate with Stripe for a fair outcome.
Can I report a vendor/customer? Security
Yes, through the Support page with booking details.
How do I reset my password? Security
Use “Forgot password” on the login page (coming soon). In the meantime, contact Support.
Can I delete my account? Security
Contact Support; self‑serve deletion is coming soon.
Are background checks used? Security
We’re exploring optional verification; currently vendors attest to identity and compliance.
How do you prevent fraud? Security
Stripe Radar, rate limits, and manual review for suspicious activity.
How are emails verified? Security
Email verification flows are being rolled out for new accounts.
Do you support 2FA? Security
Two‑factor authentication support is planned for vendor dashboards.
What makes a great listing? Listings
Clear photos, detailed packages, pricing from, travel policies, and fast response times.
How many photos should I add? Listings
At least 5 high‑quality images. Include examples from events.
Can I set “price from”? Listings
Yes—use the price_from field and explain variations in description.
Do you support variants? Listings
Add‑ons and packages can be described now; a structured UI is in progress.
How do I get reviews? Listings
Deliver great service; we email customers post‑event to review.
Do you allow external links? Listings
You can add website/social links; bookings should still go through the platform for protection.
How do I pause a listing? Listings
Toggle the “active” field off to hide it temporarily.
Can I duplicate a listing? Listings
Duplicate is coming. For now, create a new listing and reuse your content.
How to handle travel fees? Listings
Specify a base radius and add travel fees per mile beyond that.
What media formats are supported? Listings
JPEG/PNG images now; video and galleries coming soon.
How do coupons work? Coupons
Vendors can define coupon codes; discounts appear as ribbons and at checkout.
Can coupons stack? Coupons
Usually one coupon per booking to keep pricing clear.
Do coupons impact ranking? Coupons
Strong promos can improve CTR and lead to better placement.
How fast are payouts? Payouts
Stripe standard timing (often ~2 business days). Instant payout may be available.
Do you support multiple bank accounts? Payouts
Stripe Connect supports changing payout account; one active at a time.
Where do I see cancellation terms? Policies
Each listing shows vendor‑specific cancellation and refund rules.
What about insurance? Policies
Vendors should carry appropriate insurance; some venues may require COI.
Accessibility considerations? Policies
Vendors should note accessibility needs (e.g., ramp access, power) in listings.
Weather policy examples? Policies
Commonly: reschedule or partial refunds for severe weather. Check listing specifics.
Permits for public spaces? Policies
Check city and venue rules; vendors can advise on typical permits.